GDPR Compliance Information

Effective Date: September 14, 2026

Introduction

Although snow-osprey is based in Canada, we recognize that visitors to our website may be located in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR) when processing personal data of individuals in the EEA.

Data Controller

For the purposes of GDPR, snow-osprey acts as the data controller for personal information collected through our website and services.

Data Controller Contact:
snow-osprey
427 Granville Street
Vancouver, BC V6C 1T2
Canada
Email: gdpr@snow-osprey.com

Legal Basis for Processing

We process personal data under the following legal bases as defined by GDPR:

• Consent (Article 6(1)(a)): When you voluntarily submit information through our contact forms
• Legitimate Interests (Article 6(1)(f)): To operate our business, respond to inquiries, and improve our services
• Legal Obligation (Article 6(1)(c)): To comply with applicable legal requirements
• Contract Performance (Article 6(1)(b)): To provide services you have requested

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access (Article 15)

You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data along with supplementary information about the processing.

Right to Rectification (Article 16)

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure (Article 17)

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.

Right to Restriction of Processing (Article 18)

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object (Article 21)

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent (Article 7(3))

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint (Article 77)

You have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of alleged infringement.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at gdpr@snow-osprey.com. We will respond to your request within one month, with the possibility of extending this period by two additional months where necessary, taking into account the complexity and number of requests.

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal data within our systems.

Data Processing Activities

We process the following categories of personal data:

• Identity data: name, company name
• Contact data: email address
• Technical data: IP address, browser type, device information
• Usage data: website interaction and navigation patterns

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Consultation request data is typically retained for three years unless deletion is requested earlier or required by law.

International Data Transfers

Your personal data may be transferred to and processed in Canada, which is not subject to an adequacy decision by the European Commission. We rely on appropriate safeguards recognized by GDPR, including standard contractual clauses where applicable, to ensure adequate protection of your personal data.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.

Third-Party Processing

We may engage third-party service providers to process personal data on our behalf. All such processors are contractually bound to implement appropriate security measures and process data only according to our instructions.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in such risk.

Updates to This Information

We may update this GDPR compliance information from time to time. The effective date at the top of this page indicates when it was last revised.

Contact Information

For questions about our GDPR compliance or to exercise your rights, contact:

GDPR Compliance Officer
snow-osprey
Email: gdpr@snow-osprey.com