Privacy Policy

Effective Date: September 14, 2026

Last Updated: September 14, 2026

Introduction

This Privacy Policy describes how snow-osprey collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy legislation.

Information We Collect

We collect the following types of information:

Contact Information: Name, email address, company name, and any information you provide in consultation request forms.
Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
Communication Records: Records of correspondence when you contact us via email or other communication channels.

How We Use Your Information

We use collected information for the following purposes:

To respond to your inquiries and consultation requests
To provide and improve our archive organization services
To communicate with you about our services
To comply with legal obligations
To analyze website usage and improve user experience

Legal Basis for Processing

We process personal information based on:

Consent: When you voluntarily submit information through our forms
Legitimate Interests: To operate our business and provide requested services
Legal Obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers who assist in operating our website and business, subject to confidentiality agreements
Legal authorities when required by law or to protect our legal rights

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information from consultation requests is retained for a period of three years unless you request earlier deletion.

Your Privacy Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for processing where consent is the legal basis
Object to processing based on legitimate interests
File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage patterns. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information is processed and stored in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

snow-osprey
427 Granville Street
Vancouver, BC V6C 1T2
Canada
Email: privacy@snow-osprey.com